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A revised quote is sent due to the handset not meeting our terms and conditions. This would be due to a handset that was found to be faulty but was sent in as working, or if a handset had excessive wear and tear. An email was also sent regarding the revised quote and also states the reasons for the revised offer.

We would require you to “accept or reject” the new quote within 3 days from when the original email was sent. If we do not receive a response within 3 days the new quote will be automatically processed.

If you have not received this email and would like another copy to be sent or would like to discuss the quote further please fill in the form below or give us a call on 0844 887 4001. Please also check your junk mail for this email.

If you have received a new quote via email or text message and would like to accept or reject it, you can simply reply to the email or text message with the words “accept” or “reject”.

Alternatively you can fill in the form below or give us a call on 0844 887 4001



Please note that the quote will be automatically accepted if we do not receive a response within 3 days from when the original email and text message was sent. Any quotes that are “rejected” after this point will not be processed.

All standard orders are made on the 10th working day from when we receive the handset. “Same day” orders are paid on the same day the handset is received if the handset is tested before 3:30pm. If the handset is tested after 3:30pm the payment will made the following working day. For more information on “same day” payments, please see our terms and conditions on the following link Terms & Conditions

All payments are made throughout the day so if your payment is due today and you have not yet received confirmation of your payment, please allow until the end of the day to receive your payment.

Check your payment details by using this form:



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If you would like to change your payment method or would like to change your account details, please log on to your account using the following link My Account and click on “view” next to your order.

You will have the option to change the payment method to PayPal or BACs and amend any account details.

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If your payment due date has passed and you have not yet received your payment, it could be due to incorrect account detail or an invalid PayPal account.

You can check your payment due date and your chosen method of payment by logging into your account using the following link My Account and click on “view” next to your order.

If any of the following conditions apply to you. Please fill in the form below or give us a call on 0844 887 4001

1. I provided the incorrect sort code and/or account number
2. My PayPal address was incorrect
3. I selected PayPal but I am not registered to PayPal
4. My details are correct but I haven’t received my payment

We would require you to amend any incorrect details before we can issue the payment again. If you do not have a PayPal account but selected this option, you can simply change your payment method to “BACs” and we can issue the payment into your bank account.



We will aim to resolve any issues within 24 hours.

To find out the value of your order please log in to your account using the following link My Account and click on “view”.

If you have any enquires about your payment please fill in the form below or give us a call on 0844 887 4001

You may have received a lower payment due to the following reasons:

• PayPal fee
• Revised quote due to the handset not meeting our terms and conditions
If you selected the PayPal option to receive your payment, PayPal may take a small fee of 2-4% of the total payment made. This is part of PayPal’s terms and conditions and is usually taken from all transactions made via PayPal and is out of our control. We cannot send PayPal payments using any other method apart from a “goods” payment.

You may have received a lower amount due to the handset not meeting our terms and conditions. This would be due to a handset that was found to be faulty but was sent in as working, or if a handset had excessive wear and tear. On this occasion you would have received an email and a text message regarding the new price for the phone(s). We required the customer to respond within 3 days from when the original email was sent with “accept or reject”. After three days the new quote would have been automatically accepted.

If you would like to discuss this further you can fill in the form below or give us a call on 0844 887 4001

The same day price is a manual process and therefore incurs higher costs. The price for the same day handsets takes this cost into account. We are currently working on making all payments on the same day at a higher price.

If you would like to change your payment method you can simply create a new order and select the new payment method. You can cancel any existing orders by filling in the form below or you can give us a call on 0844 887 4001.

Please note that we cannot change the terms of payment once the handset has been received and processed.

If you would like to cancel an order please fill in the form below. However we can only cancel an order within the “cooling off” period. The cooling off period is from when the order is first created until the handset is fully tested and the price is confirmed.

Cancel your order by using this form:



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For more details on the “cooling off” period please see section 6 of our terms and conditions Terms & Conditions or give us call on 0844 887 4001.

We can send back any handset if you have sent it in and have changed your mind. However we can only return the handset during the “cooling off” period. The cooling off period is from when the order is first created, when the handset has been fully tested and a price has been agreed.



For more details on the “cooling off” period please see section 6 of our terms and conditions Terms & Conditions or give us call on 0844 887 4001.

Once we confirm the receipt of your handset, you will be notified via email. Please ensure you check your junk mail in case the emails have been filtered out.

If you send the handset via our free post envelopes, it can take a maximum of one week for the handsets to arrive at our warehouse. If you sent the handset via a recorded delivery service and the delivery has been confirmed, the handset is currently being processed through our system and you will receive a confirmation shortly.

Please note that the handset can take up to 24 hours to be processed onto our system from the time of receipt.

You can also check the status of your order by logging onto your account using the following link: My Account

If any of the following conditions apply to you. Please fill in the form below or give us a call on 0844 887 4001

• It has been over one week since you dispatched the a handset in our free post envelopes

• It has been more than 24 hours since a recorded item has been delivered

• You have forgotten to include any order details with the phone

Once the handset is tested you will be notified via email. The handset is usually tested within one hour of the received time. Please ensure you check you junk mail.

You can also check the status of your order by logging into your account using the following link: My Account

If your handset has been received but you have not had a confirmation for testing, please fill in the form below or give us a call on 0844 887 4001

Your handset has been tested however it did not meet our terms and conditions. The reason for this is because the handset has been found to be faulty or has excessive wear and tear.

An email and text message was sent to you regarding this and a new price was also issued for the phone(s). The email will state the specific phone if is regarding, the new price and the reason for the revised quote. We would require you to respond to this email or text with either “accept or reject” within 3 working days. If we do not receive a response within 3 working days the new price will automatically be accepted.

If you have not received an email please fill in the form below or contact us on 0844 887 4001.

Please note that the email may have been filtered out in to your junk mail.

If you chose to use your own packaging please send the handset to the following address:

MFYP
Regal House
Miall Street
Rochdale
OL11 1HY

Please ensure that you include your order number when you send in your handset.

If you requested a freepost envelope the address will be provided on the packaging.

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You have 14 days from the day you created the order to send in the device.

If your device is received after 14 days, we will offer you the latest price on the website if it is lower than the original price.

Your order will be automatically cancelled after 30 days if we do not receive your handset(s). We would require you to create a new order once an order in cancelled.

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All we require you to send in is the phone and battery. We don’t require any accessories such as chargers, boxes, SIM cards or memory cards.

If you would like to recycle any accessories, you can send them in, however they will not increase the value for the order. We cannot return any accessories on any occasion as they are processed or disposed of upon receipt.

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Check your free post request by using this form:



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You can log on to your account to ensure that an envelope has not been requested using the following link: My Account To request a new envelope please fill the form below or give us a call on 0844 887 4001

Our free post envelopes are dispatched on the next working day from when the order is placed (Monday-Friday excluding bank holidays). The envelopes can take a maximum of one week to arrive. We cannot dispatch another envelope within 7 days from when the original envelope was despatched.

If it has been over 7 days you can request a freepost envelope by filling the following form or you can give us a call on 0844 887 4001

When we receive phones that do not come with any customer details, they are recorded onto our “lost and found” system. Here we record the IMEI number for the handset(s) and any tracking information.

If you forgot to put in any order details with the phone, please fill in the following form or give us a call on 0844 887 4001 and we will check our system to confirm if it has been received.

If you send in the wrong phone, we will happily return it to yourself or we can recycle it upon your request. You can search for your phone on the search bar at the top of our website to see the current value.

To request a return or if you would like us to recycle the handset, please fill in the form below or give us a call on 0844 887 4001. We would require all the information to identify your handset.

The maximum number of phone per order is currently 10 phones. You can simply create a second order for any extra handsets. If you have more than 20 handsets or if you are a registered company and wish to recycle a large number of handset on a regular basis please fill in the form below or give us a call on 0844 887 4001

We have two payment options:

Option one: Same day payment which is paid on the same day we receive your handset however the payment is a little less. (Ideal for customers who want quick cash)

Option Two: Standard payment which is paid on the 10th working day from when we receive your handset, however we can issue a much higher price for your phone. (Ideal for customers who don’t mind the wait)

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Unfortunately the highest price we can issue for a handset is the “working price”. However you can compare our prices with other recyclers and will see that we offer the highest prices for most of the handsets.

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We offer two payment options; PayPal and BACs. Both payments will be issued on the 10th working day for standard orders and on the same day we receive your handset for “same day” orders. We also offer payments for charity. You can send a percentage of your payment to your chosen charity during the order process. We do not send cheques or vouchers.

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The same day price is a manual process and therefore incurs higher costs. The price for the same day handsets takes this cost into account. We are currently working on making all payments on the same day at a higher price. However until then you can simply select the standard working price. The standard payment is much higher and is paid on the 10th working day from when the handset it received.

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If your phone is not on the list please fill in the form below and we will give you a quote within 24 hours. The phone should appear on our website shortly after, for you to place an order.

We accept all phones as long as they work with at least one UK network. Unfortunately any handsets that are locked to foreign networks will only receive the “non-working” price.

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You can still recycle your handset with us however any handsets that do not work within the UK will only receive the “Non-Working” price.

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Please see section 11 and 12 of our terms and condition to see the full specification of “working” and “non-working” devices Terms & Conditions

Still unsure? Please fill in the form below and we will let you know within 24 hours or give us a call on 0844 887 4001.

The freepost envelope will be dispatched the next working from when you create an order. Freepost envelopes should take no longer than one week to arrive.

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The freepost service is available to all customers. You will have the option to select a freepost envelope during the order process. However the freepost service is uninsured and we would highly recommend you to send any high value handsets in using a recorded delivery service.

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During the testing process you may be offered a lower revised quote if your handset has any major cosmetic damage or is classed as faulty. We will notify you via email, text message and a phone call. All customers will have the option to either “accept” the new price or “reject” the quote and have the handset returned free of charge.

However we would require a response from the customer within 3 days from when the original email is sent. If we don’t receive a reply after 3 days the new quote will automatically be processed and we will not be able to return the phone.

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All customers have the right to cancel an order within the “cooling off” period. The cooling off period is from when the order is first created, and when the handset has been fully tested.

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