Frequently Asked Questions about mobile phone recycling

Please visit 'How It Works' Page

All we require of you is your phone and it's battery. You may send a charger and we will happily accept any other accessories except simcards. If we find a simcard in the phone it will be immediately destroyed due to data protection laws. Feel free to send all the original contents that came with the phone if you can find them. However, this does not increase the value of your order.

This sound's a bit complicated but it really isn't. The International Mobile Equipment Identity (IMEI) is a serial number unique to each and every mobile phone. You will usually find it printed on the back of the handset. If not, then just key in your phone *#06# and it will pop right up on your screen.

What condition does the handset need to be in?

We will only accept handset's that are in working condition. The phone may have some minor wear and tear which is expected but if the cosmetic condition of the phone is unacceptable then we will send you a new quote. If you do not accept the new quote we will send the item back to you.

How do I find out what model my handset is?

This is very easy, all you have to do is take the battery out of the phone and the model number will be printed there along with the imei number.

If your phone is not on the list then just drop us an email with the model number to info@mfyp.co.uk and we will give you a quote within 24 hours.

Does the colour of my handset affect the price?

No. The price is the same regardless of the colour.

Is there a limit of how many phones I can sell?

No. There is no limit and you can send as many as you wish. The more mobile phone's you sell to us, the more cash you will receive!

What type of postage do I use when sending the phone?

Please send your order to us via recorded delivery. Royal Mail Special Delivery will cover you up to £500.00 and Royal Mail 1st Class Recorded will cover you up to £30.00. You can also send via standard parcel delivery at your own risk. MFYP hold's no responsiblity for mobile phones not received.

A barred/blocked phone is one that does not work with any simcard due to the network provider blocking it. This might be because the phone is reported as stolen. We will not accept any barred or blocked mobile phones.

What if my phone is worth more than the one I want to SWAP?

If you want to swap your phone for a lower value one we will add in the difference in your payment.

You will receive your phone within 3 working days. Phones will be sent via Royal Mail Special Delivery.

Can I pay the difference without PayPal?

Yes, drop us an email to arrange payment via BACS or Cheque.

Can I have a refund if I am not happy with the SWAPPED phone?

Yes, you have 14 days to send the phone back for a refund or to exchange it for a different one. After 14 days, you will have to go through the SWAP process again.

You can SWAP your phone however many times you want!

Do I get warranty with the SWAPPED phone?

Yes, you will receive 90 day warranty with the phone we send you. The warranty will cover software problems only. The phones have been fully tested, but if you do find a problem within the first 3 months, we will happily get it repaired for you as long as it is a manufacturer fault and not your fault, for example if the Phone keeps freezing we will fix it, but if you have broken the LCD, the warranty will not cover self-inflicted damage.

Payments are submitted to the bank on the 10th working day after we receive your order. Please do allow up to 3 days after this time for the payment to clear.

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A very good service very quick and a good price

DAVID WATSON
Order no. 60406

We had 17 phones to recycle. The whole process ran smoothly and we were kept informed at every stage and received the money on time. Very efficient service.

RIBBLE VALLEY BOROUGH COUNCIL
Order no. 57794

Great service. Does exactly as it says on the tin. Very simple procedure to get a great price for your phone.

W. Thomas
Order no. 57993

Excellent service. Instructions were straightforward to follow and payment received on due date. Would have no hesitation in recommending.

John
Order no. 57515

Thank you.The money are in my bank. 5 Stars all over

Kjell Andresen
Order no. 54197

I received an excellent price for a nearly new top of the range phone. You were also efficient in processing the order and communicated effectively. Thank you. I shall both use you again and recommend you.

Andrea Simmonds
Order no. 39531

very good service. Easy to follow instructions and payment made as advised. Would use again

sarah williams
Order no. 0

very good service and would use again.

Mr Edward Kemp
Order no. 39712

Very excellent and commendable communication. I think it payment terms of 8-10 days should be reviewed.

Efosa
Order no. 40185

An brilliant company to recycle old mobile phone. Prompt payment and excellent customer care.

Bev
Order no. 782872
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How long is my order valid?

What is an IMEI number?

What if my phone isn’t on the list?

Find out the answers to these
questions and more on our faqs page